Shipping Information

Shipping Locations

We offer UK Shipping Only

Shipping zones supported:

• United Kingdom Only

If your country is not available at checkout, please contact us before ordering.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

• Delivery location
• Package size and weight
• Selected shipping method

All applicable charges will be clearly displayed before you complete your purchase.

Order Processing Times

Orders are processed within 2-5 working Days, excluding weekends and public holidays.

Orders placed after processing hours or on weekends will be processed on the next working day.

Estimated Delivery Times

Delivery times are estimates and may vary depending on location and courier.

• 7-10 working days

Please note that delivery delays may occur due to customs processing, weather conditions, or courier delays beyond our control.

Customs & Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import charges imposed by their country. These charges are not included in the product or shipping price.

Returns, Exchanges & Issues

Returns & Exchanges

If you are not completely satisfied with your purchase, you may return unused items within 14 days of delivery in accordance with UK Consumer Contracts Regulations.

Returned items must:

• Be unused, unworn, and in original condition
• Include original packaging, tags, and accessories

To request a return or exchange, please contact us before sending items back.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if worn or used (e.g. protective clothing).

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will arrange a replacement or refund where appropriate.

Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.

Bike Bits SW is not responsible for delays caused by courier services, customs, or incorrect delivery details provided by the customer.

Payment Information

Accepted Payment Methods

We accept the following payment options:

• Debit & Credit Cards (Visa, Mastercard, etc.)
• Online payment providers (e.g. PayPal, Apple Pay, Google Pay)
• Any additional options displayed at checkout

Payment Requirements

• Full payment is required at the time of ordering
• All prices are shown in GBP (£) and include VAT unless stated otherwise
• Orders will not be dispatched until payment has been successfully received and verified

Payment Security

All payments are processed securely through trusted third-party payment providers.
Bike Bits SW does not store or have access to your full payment details.

Contact Information

If you have any questions regarding shipping, payments, or your order, please contact us:

📧Email: orders@bikebits.store
📍Address: Fore Street, Beer, EX12 3EG

We aim to respond to all enquiries as quickly as possible during business hours.